Your right to a Good Faith Estimate
Under the federal No Surprises Act, you have the right to receive a Good Faith Estimate explaining how much your medical care will cost when you are uninsured or paying for care without using your insurance. Self-pay and uninsured patients can request a Good Faith Estimate at the time of scheduling or up to three business days before your appointment.
If you receive a bill that is at least $400 more than your Good Faith Estimate for any single item or service, you may dispute the bill through the federal patient-provider dispute resolution process. To request a Good Faith Estimate, call 501-464-2926 or email scheduling@arcounselingandwellness.com. Learn more at CMS.gov/nosurprises.
We work with insurance because therapy should be accessible, and we offer self-pay options because not every service is something you want to route through insurance. Here is how it works.
Insurance plans we typically accept
We are in-network with several major carriers in Arkansas. Coverage varies by specific plan, so please call or email us with your insurance card before your first appointment and we will verify your exact benefits.
- Arkansas Blue Cross Blue Shield
- UnitedHealthcare (UMR)
- Ambetter
- Cigna
- Aetna
- Medicare (select plans)
- Medicaid (select plans)
- Employee Assistance Programs (EAPs)
Not seeing your plan? Call us anyway. We work with additional carriers and we can tell you quickly whether we are in-network or whether your plan offers out-of-network benefits.
Self-pay rates
If you prefer to pay out of pocket (for privacy, because you do not want a diagnosis in your medical record, because your deductible is high, or for any other reason), we offer competitive self-pay rates. Some specialty services (DOT SAP evaluations, court-approved groups, supervision) are typically self-pay or paid by the referring employer/court.
- Individual therapy, per 50-minute session
- Couples and family therapy, per 50-minute session
- SAP evaluation, flat fee
- Court-approved groups and classes, program fee paid in advance
- Clinical supervision, per hour
Current self-pay rates are available on request. Call 501-464-2926 or email scheduling@arcounselingandwellness.com.
Sliding scale and reduced-fee options
We have limited sliding-scale spots available with our counseling interns and select associates. Sliding-scale is based on household income and assessed during intake. If cost is a barrier, tell us, we can discuss options.
What to bring to your first session
- Your photo ID
- Your insurance card (both sides)
- A list of current medications if applicable
- Any relevant records or paperwork (court orders, prior provider notes, etc.)
- Payment method for your copay or self-pay fee
Cancellations and no-shows
We ask for 24 hours notice for cancellations or reschedules. Late cancellations and missed appointments may be charged. This policy helps us offer appointments to clients on our waitlist.
Questions?
The best way to get specific answers is to call. Our admin team can verify your coverage, explain fees, and walk you through what to expect. Call 501-464-2926 Monday through Thursday, 9 AM to 2 PM.